Privacy Policy
Last updated: October 3, 2025
1. Introduction
Welcome to Sondhaus Counseling Services, LLC. Your privacy is deeply valued. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or reach out for services. By using this website, you agree to the terms outlined below.
2. Information We Collect
We may collect two types of information:
Personal information you provide directly — for example, when you fill out a contact form, request an appointment, or communicate by email. This may include your name, phone number, and email address.
Non-personal information — such as your browser type, pages visited, and general site usage data. This helps us understand how visitors use the website and improve its design and function.
3. How We Use Your Information
We may use the information you share to:
Respond to inquiries or requests for appointments
Communicate about services
Improve our website and services
Share resources or updates, only if you have requested or consented to receive them
Your personal information is used solely for these purposes. It is never sold or shared for marketing.
4. Confidentiality and HIPAA
If you choose to begin therapy, the information you share in that context becomes Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). All PHI is safeguarded in accordance with federal and state privacy laws.
Please note: email or contact form submissions are not fully secure. To protect your privacy, avoid sharing sensitive health details when contacting the practice through the website.
5. Cookies and Website Analytics
This website may use analytics tools (such as Squarespace Analytics or Google Analytics) to gather anonymous data about how visitors use the site.
This information helps us understand general trends — it does not personally identify you.
You can disable cookies or tracking through your browser settings at any time.
6. Links to Other Websites
Occasionally, the website may include links to external resources or organizations.
Sondhaus Counseling Services, LLC is not responsible for the privacy practices or content of those external sites.
7. Data Security
We take appropriate steps to safeguard your personal information.
While no system can guarantee complete security, we use reasonable administrative and technical measures to protect the information you provide.
8. Your Rights
You may request that we:
Update or correct your personal information
Delete personal data we hold about you (when legally and ethically appropriate)
Withdraw consent for communications
To make a request, please contact us using the information below.
9. Contact Information
Sondhaus Counseling Services, LLC
Rovena Sondhaus, MA, LMHC, CTP
Email: rovena@sondhauscounseling.com
Phone: (812) 626-3915
Location: 600 East Carmel Drive, Suite 270, Carmel IN 46032
10. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in practices or regulations.
The “Last updated” date above will always show the most recent version.
Terms & Conditions
Last updated: October 3, 2025
Welcome to the website of Sondhaus Counseling Services, LLC (“we,” “our,” or “us”).
By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully before using this site.
1. Purpose of This Website
The information provided on this website is for general informational and educational purposes only.
It is designed to help visitors learn more about our counseling services and approach, but it is not a substitute for professional mental health treatment, diagnosis, or advice.
If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency department.
You may also contact the 988 Suicide and Crisis Lifeline by dialing 988 (U.S. only).
2. No Therapist–Client Relationship Created
Visiting this website, sending a message, or requesting information does not create a therapist–client relationship.
A therapeutic relationship is only established after a formal intake process, mutual agreement to begin services, and completion of required consent forms.
3. Use of Website Content
All content on this website—including text, images, and other materials—is owned by Sondhaus Counseling Services, LLC, unless otherwise noted.
You may view, download, or print content for personal use only.
You may not reproduce, distribute, or modify any materials for commercial purposes without prior written consent.
4. External Links
This website may include links to external websites or resources.
These links are provided for convenience and informational purposes.
Sondhaus Counseling Services, LLC is not responsible for the content, accuracy, or privacy practices of any third-party sites.
5. Limitation of Liability
While we strive to provide accurate and helpful information, we make no guarantees or warranties about the completeness, reliability, or suitability of the website content.
By using this website, you agree that Sondhaus Counseling Services, LLC and Rovena Sondhaus, MA, LMHC, CTP are not liable for any damages or losses arising from your use or reliance on the website or its content.
6. Communications
If you choose to contact us through a website form or email, please note that electronic communication may not be fully secure.
Please avoid including confidential or sensitive health information in initial messages.
7. Intellectual Property Rights
All trademarks, service marks, and logos displayed on this website are the property of Sondhaus Counseling Services, LLC or their respective owners.
Use of these marks without written permission is prohibited.
8. Modifications to This Website or Terms
We reserve the right to update or modify the website and these Terms and Conditions at any time without prior notice.
Updates take effect immediately upon posting.
The “Last updated” date above reflects the most recent revision.
9. Governing Law
These Terms and Conditions are governed by the laws of the State of Indiana, without regard to its conflict of law principles.
Any disputes arising from your use of this website shall be resolved under the laws and jurisdiction of the State of Indiana.
10. Contact Information
If you have questions about these Terms and Conditions, please contact:
Sondhaus Counseling Services, LLC
Rovena Sondhaus, MA, LMHC, CTP
Email: rovena@sondhauscounseling.com
Phone: (812) 626-3915
Location: 600 East Carmel Drive, Suite 270, Carmel IN 46032
Website Disclaimer
Last updated: October 3, 2025
The information on this website is provided by Sondhaus Counseling Services, LLC and Rovena Sondhaus, MA, LMHC, CTP, for general informational and educational purposes only.
It is not intended as a substitute for professional mental health treatment, diagnosis, or advice.
Visiting this website or contacting the practice does not establish a therapist–client relationship.
If you are in crisis or experiencing an emergency, please call 911 or go to your nearest emergency department.
You can also reach the 988 Suicide and Crisis Lifeline by dialing 988 (U.S. only)